Public offer

The Ukrainian version of this document is the governing one. This translation is provided for information only; in case of any discrepancy, the Ukrainian version prevails.

This document is a public offer by ФОП АБАШИНА ОЛЕКСАНДРА ФЕДОРІВНА to enter into an agreement for the provision of paid dental services on the terms set out below. Paying for services or booking an appointment via the website dent-aura.com constitutes full and unconditional acceptance of these terms.

Definitions

• Contractor means ФОП АБАШИНА ОЛЕКСАНДРА ФЕДОРІВНА, taxpayer registration number (RNOKPP) 3465012488, carrying out medical practice under the “Dent Aura” trademark on the basis of a license issued by the Ministry of Health of Ukraine (№ 250 від 12.02.2025 ).
• Patient means the individual who receives the services, or their legal representative.
• Payer means the person who pays for the services on behalf of the Patient (including when purchasing a gift certificate).
• Services means consultations, diagnostics, treatment, prevention and other dental services, the list and prices of which are set out in the price list on the Website.
• Website means dent-aura.com.

Subject of the agreement

The Contractor provides dental services to the Patient in accordance with a treatment plan agreed with the Patient, and the Patient (Payer) pays for them on the terms of this agreement.

The list and scope of services are determined by the doctor after an examination and agreed with the Patient before treatment begins. The Patient confirms their agreement with the treatment plan and its cost by signing an informed consent form.

Procedure for providing services

1. Appointments are booked by phone at +380770001407, via messengers or through the form on the Website. The front desk confirms the date and time.
2. Services are provided at the following address: 73 Bocharova St (Vladyslava Buvalkina St), Odesa, during the clinic’s business hours.
3. Before treatment, the doctor performs an examination and, if necessary, diagnostics, and explains the treatment options, risks and cost.
4. The Patient informs the doctor of their state of health, allergies, medications taken and chronic conditions. Incomplete information may affect the treatment outcome and the warranty.
5. The Patient gives notice of rescheduling or canceling a visit no later than 24 hours in advance.

Cost of services

• Prices for services are stated on the Website and in the clinic’s price list in Ukrainian hryvnias (UAH). The final cost is determined by the treatment plan after the examination and depends on the complexity of the clinical case and the materials chosen.
• The cost agreed in the treatment plan may not be changed without the Patient’s consent. If additional procedures become necessary during treatment, the doctor agrees them and their cost with the Patient before performing them.
• The Contractor may change the prices in the price list; such changes do not apply to services already paid for.

Payment methods

The Patient (Payer) may pay for the services by any of the following methods:

• By bank card at the clinic via a POS terminal (Visa, Mastercard).
• By bank card online on the Website or via a payment link sent by the front desk (SMS, Viber, Telegram, e-mail). Payment is made on a secure page of the WayForPay or Portmone payment systems; Visa and Mastercard cards, Apple Pay and Google Pay are accepted.
• In cash at the clinic’s cash desk.
• By bank transfer to the Contractor’s current account using the following details: IBAN UA133052990000026005014925481, beneficiary ФОП АБАШИНА ОЛЕКСАНДРА ФЕДОРІВНА, RNOKPP 3465012488. The Patient’s full name must be stated in the payment reference.
• With a gift certificate from Dent Aura or with funds from the Patient’s deposit at the clinic.

The Patient enters bank card details only on the payment system’s page. The Contractor does not receive or store card details. The payment systems protect transactions in accordance with the PCI DSS standard and 3-D Secure technologies (Visa Secure, Mastercard Identity Check).

Payment is deemed made when the funds are credited to the Contractor’s account or received at the clinic’s cash desk. The Patient receives a payment receipt for each payment.

Prepayment

For certain services (prosthetic and orthodontic appliances, implant placement), the Contractor may request a prepayment, which is stated in the treatment plan. A prepayment can be made at the clinic or online using the payment link or payment code sent by the administrator.

Gift certificates

• A gift certificate is a prepayment for the Contractor’s services up to its face value or for the list of services stated in the certificate (a service package). The certificate is bought by the Payer; it may be used by the person to whom it is given.
• A certificate is valid for 12 months from the date of payment unless another period is stated on it. The period of validity, the code and the face value (or list of services) are shown on the certificate and on the certificate page on the Website.
• Until the first visit, the certificate is not registered to anyone and may be passed on as a gift. At the first visit, the administrator activates the certificate: links it to the Patient’s record and credits the amount to the Patient’s deposit at the clinic. After activation, the certificate becomes personal.
• The face value may be used in parts; the remaining balance is kept until the end of the period of validity. If the cost of services exceeds the balance, the Patient pays the difference by any payment method.
• A service-package certificate entitles the holder to the services listed in it. Replacement with another service is possible by agreement with the clinic, recalculated at the current price list.
• When the period of validity ends, the unused balance is not cancelled automatically: on request, the clinic can extend the period once, free of charge, by 3 months.
• A certificate cannot be exchanged for cash. A refund for a certificate is possible within 14 calendar days from the date of payment, provided the certificate has not been activated, at the Payer’s request and by the same method used for payment (see “Refunds”). After 14 days or after activation, money paid for a certificate is not refunded.
• If the code is lost, the Payer or the recipient may contact the clinic, and the certificate will be resent based on the payment details. The Contractor is not responsible for use of the certificate by a third party to whom the code was disclosed before activation.
• Certificates issued by the clinic free of charge (bonus or compensation certificates) cannot be refunded or exchanged for money.

Rights and obligations of the parties

The Contractor undertakes to

• provide services of proper quality, using certified materials and sterile instruments;
• inform the Patient of the diagnosis, treatment plan, possible complications and cost;
• keep medical confidentiality and protect the Patient’s personal data;
• fulfill its warranty obligations in accordance with the Warranty Policy.

The Patient undertakes to

• provide the doctor with accurate information about their state of health;
• follow the doctor’s recommendations and attend check-ups;
• pay for the services in a timely manner.

The Patient has the right to

• receive full information about the treatment and its cost;
• refuse treatment at any stage, paying for the services actually provided;
• apply for warranty service and refunds in the manner established by the clinic’s documents.

Warranties

Warranty periods and the conditions under which they apply are set out in the Warranty Policy. You can check the status of your warranty on the “Warranty check” page.

Refunds

Refunds for services not received or partially received are made by the same method that was used for payment within 14 calendar days from the date the request is approved. The detailed procedure is set out in the “Refunds” document.

Liability and dispute resolution

• The parties are liable in accordance with the laws of Ukraine.
• The Contractor is not liable for the treatment outcome if the Patient did not follow the doctor’s recommendations, concealed information about their state of health, or turned to other facilities for intervention in the treatment performed.
• Disputes are resolved through negotiations. The Patient may send a claim to dentaura.od@gmail.com or submit it at the clinic; a response is provided within 14 days.

Personal data

By accepting this agreement, the Patient consents to the processing of personal data, including health data, for the purpose of providing medical services. The processing procedure is described in the Privacy Policy.

Term of the agreement

The agreement enters into force upon its acceptance by the Patient (booking an appointment, payment, signing the informed consent form) and remains in force until the parties have fully performed their obligations. The Contractor may amend the terms of the offer by publishing a new version on the Website; the new version does not apply to services already paid for.

Contractor’s details

• ФОП АБАШИНА ОЛЕКСАНДРА ФЕДОРІВНА
• RNOKPP: 3465012488
• Registered address: м. Одеса, вул. Владіслава Бувалкіна, 73
• Clinic address: 73 Bocharova St (Vladyslava Buvalkina St), Odesa
• IBAN: UA133052990000026005014925481
• License: № 250 від 12.02.2025
• Phone: +380770001407, e-mail: dentaura.od@gmail.com