The Ukrainian version of this document is the governing one. This translation is provided for information only; in case of any discrepancy, the Ukrainian version prevails.
In short: we refund money by the same method you used to pay within 14 calendar days from the date your request is approved.
When a refund is possible
- You paid for a service (including online or as a prepayment) but canceled it before it began.
- The service was provided in part: the cost of the part not provided is refunded.
- The payment was made by mistake or twice.
- The clinic is unable to provide the paid service for reasons on its side.
- A gift certificate: at the request of the purchaser (Payer) within 14 calendar days from the date of payment, provided the certificate has not been activated (certificate terms).
When no refund is given
- For services actually provided, including consultations, diagnostics and treatment stages already completed.
- For custom-made appliances (crowns, veneers, dentures, clear aligners, aligner trays), if fabrication has started with the patient’s agreement, to the extent of the actual fabrication costs.
- For a gift certificate after 14 days from the date of payment or after its activation, and for certificates issued by the clinic free of charge.
- Defects in completed work are handled under the Warranty Policy: free correction, redoing the work or another remedy provided by law.
How to submit a request
- Fill out a request form at the clinic or send it to dentaura.od@gmail.com. In the request, state the order number, certificate code or payment code, the payer’s full name, the date and amount of payment, the payment method and a contact phone number. Requests without payment details are not considered, as there is nothing to refund.
- Attach the proof of payment (receipt, slip, online payment email) if you have it. A copy of your passport is not required; for a cash refund at the clinic, the administrator checks an identity document.
- The clinic reviews the request and notifies you of its decision within 7 business days.
Refund methods and time limits
| How you paid | How we refund | Time limit |
|---|---|---|
| By card online (WayForPay, Portmone, Apple Pay, Google Pay) | To the same card via the payment system | up to 14 days |
| By card at the clinic (POS terminal) | To the same card | up to 14 days |
| In cash at the clinic’s cash desk | In cash at the clinic’s cash desk | up to 14 days |
| By bank transfer | To the account the payment came from | up to 14 days |
| With a gift certificate | To the certificate purchaser, by the method they used to pay | up to 14 days |
The time limit runs from the date the request is approved. When the funds reach your card depends on the issuing bank and usually takes 1 to 7 banking days after the refund is processed.
Refunds are made only to the person who made the payment and only by the method used for payment. Refunds to another person’s card or account are not made.
Online refund request
Contacts
ФОП АБАШИНА ОЛЕКСАНДРА ФЕДОРІВНА, 73 Bocharova St (Vladyslava Buvalkina St), Odesa. Phone +380770001407, e-mail dentaura.od@gmail.com.
+380770001407 · dentaura.od@gmail.com
73 Bocharova St (Vladyslava Buvalkina St), Odesa